Gaming on luckyplus is meant to be entertaining — a fun way to enjoy sports betting, live casino, and mobile games in the Philippines. We take our duty of care seriously and provide every registered player with the tools, information, and support needed to keep their play healthy, balanced, and within their means.
Our Commitment
At luckyplus, we believe that online gaming is a form of entertainment — not a way to earn income, solve financial problems, or escape from stress. We are committed to providing Filipino players with a safe, transparent, and enjoyable platform where responsible play is built into every part of the experience. Our responsible gaming framework covers deposit limits, session reminders, self-exclusion tools, and access to professional support resources, all available directly through your account settings.
You can set daily, weekly, or monthly deposit limits on your luckyplus account at any time. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours — giving you a genuine cooling-off period. Lowering your limit, however, takes effect right away. This tool puts you firmly in control of how much you spend on the platform each period, helping you stick to a budget that works for your lifestyle and financial situation.
Losing track of time is one of the most common ways gaming sessions run longer than intended. luckyplus lets you set session time reminders that notify you when you have been playing for a set duration — whether that is 30 minutes, one hour, or longer. When the reminder triggers, you can choose to continue or log out. These gentle nudges are designed to keep you aware of how long you have been on the platform so you can make a conscious, informed decision about whether to keep playing.
If you feel like you need a short pause from gaming, our Take a Break feature lets you temporarily suspend your account for a period of your choosing — from 24 hours up to several weeks. During this time, you will not be able to log in, place bets, or access any gaming content on the platform. This is a quick, no-questions-asked option for players who want to step back and reset without going through a full self-exclusion process. Your account and balance remain safe and intact throughout the break period.
For players who feel they need a longer or more permanent break, luckyplus offers a self-exclusion option that closes your account for a minimum period of six months. During self-exclusion, your account is fully deactivated and you will not receive any promotional communications from us. At the end of the exclusion period, reinstatement requires a deliberate request and a mandatory cooling-off period before access is restored. We take self-exclusion requests seriously and process them promptly — if you need this option, please contact our support team directly through the platform.
Know the Signs
Problem gambling can affect anyone, regardless of age, income, or experience. Recognising the early warning signs is the first and most important step toward getting back in control. If any of the following sound familiar — whether for yourself or someone you care about — we encourage you to use the tools available on luckyplus or reach out to a professional support service in the Philippines.
If you or someone you know needs help with problem gambling, the following organisations provide free, confidential support to Filipinos:
Gaming on luckyplus is best enjoyed when it stays fun. Use our built-in tools, know your limits, and reach out whenever you need support. We are here for every Filipino player — every step of the way.